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By 502 Star Cleaning Service · Published
The short answer
When choosing a janitorial service, check that the company is insured and bonded, screens its staff, provides a written scope of tasks and frequencies after walking your site, schedules around your hours, communicates clearly about issues, and offers terms you're comfortable with. Price matters, but an unclear scope is the most common source of problems.
Ten things to check before you sign
- Proof of insurance — ask for a certificate of insurance
- Bonding, especially if cleaners will have keys or alarm codes
- Staff screening, such as background checks
- A site walkthrough before the quote
- A written scope listing each task and how often it's done
- Scheduling that fits your operating hours
- A named point of contact and a clear way to report issues
- How quality is checked and how missed items are handled
- Who supplies consumables like paper products and liners
- Contract length and cancellation terms
Questions to ask during the walkthrough
- What would you clean nightly, weekly and monthly here?
- What products would you use on our floor types?
- How do you handle keys, alarm codes and after-hours access?
- What happens if a regular cleaner is out?
- Can you handle periodic work like floor stripping or carpet cleaning?
Specialized facilities
Medical offices, childcare centers and warehouses have extra requirements, such as infection-control protocols, child-safe products or site safety rules. Ask specifically how the company handles them. For disinfectants, the U.S. EPA maintains lists of registered disinfectants for specific uses.
Related services in Louisville
- Office Janitorial ServicesClean, healthy workspaces on a schedule that fits your office
- Janitorial Cleaning ServicesRecurring, checklist-driven janitorial service for any facility
- Commercial CleaningLicensed, bonded and insured cleaning for Louisville businesses of every type
- Property Management JanitorialCommon areas, amenities and unit turns for apartment and commercial portfolios